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Citizen Charter of Divisional Secretariat

Serial No Service Provided Main Document to be Produced Max Time Taken to Serve Main Officer Responsible
01 countersigning of residency certificates National Identity Card 03 Minutes Certification officer/AO/Ast.Div.Sec
02 Issuing of valuation certificates Completed certificate ½ Hour Divisional Secretary
03 Issuing of income certificates Application certified by the div secretariat ½ Hour Asst Div Sec/Div Sec
04 Issuing Birth/Death/Marriage Certificates Formless process 05 Minutes Additional Dist. Registrar
05 Approval to release of compulsory savings Respective application form 05 Minutes Div Sec/Ast.Div.Sec
06 Issuing Dry Rations cards Relevant application 10 Minutes Asst Div Sec
07 Issuing of Income certificate Application with the documents 1 Hour Accountant
08 Issuing of assessment certificate Assets deed with recommendation from GN ½ Hour Div Sec
09 Issuing of land license after approval Approved Application 1 Day Div Sec
10 Recommendation of miscellaneous  subsidies Prescribe from with recommendation from social services officer 1 Weeks Div Sec / Asst Div Sec
11 Approval of public donations Prescribe from with recommendation from social services officer 4 Days Div Sec / Asst Div Sec
12 Payments of samurdhi grants Application with written supporting documents 3 Days Div Sec/Ast.Div.Sec
13 Subsidies paid by Social Development Fund Application with recommendation 1 Days Div Sec
14 Provision of solutions for electricity objections Electricity objections summons letter 2 Weeks Div Sec/Ast.Div.Sec
15 Approval of loans mortgages on land title deed Land title deed 1 Day Div Sec
16 Recommending Electricity Application Recommended application with deed ½ Hour AO/Asst Div Sec
17 Issuing of license to transport animals Application approved by veterinary surgeon ½ Hour Asst Div Sec
18 Issuing of timber permit Recommended Application 2 Days Div Sec
19 Issuing of senior citizenship Identity Card Birth Certificate or Identity card 1 Day Asst Div Sec
20 Transferring of ownership of gift of land Deed of land and application 2 Weeks Div Sec
21 Naming of succession  for gifted land Common 155 application with recommendation 3 Weeks Div Sec
22 Registration of birth after prescribe time Application together with documentary evidence 4 Weeks Additional District Registrar
23 Provision of disaster loans Application with recommended from GN 2 Weeks Asst Div Sec
24 Issuing of timber transport license Application 4 Weeks Div Sec
25 Naming of transfer of license land License and GN report 1 Day Div Sec
26 Issuing of liquor permit Recommended report from excise dept 2 Hours Div Sec
27 Submitting of National Identity Card to RGD Application recommended by GN 3 Days AO/Asst Div Sec

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